Privacy Policy
Last Updated: January 2026
Introduction
Veterans National Mortgage (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out pre-qualification or loan application forms
- Request information about our services
- Contact us via phone, email, or SMS
- Subscribe to our newsletter or communications
- Participate in surveys or promotions
This information may include: name, email address, phone number, mailing address, date of birth, Social Security number, employment information, financial information, military service details, and other information relevant to your loan application.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages viewed and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process your loan application and provide mortgage services
- Communicate with you about your application and our services
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Improve our website and services
- Send you marketing communications (with your consent)
- Conduct research and analytics
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services (e.g., credit reporting agencies, title companies, appraisers)
- Lenders and Investors: Financial institutions that may fund your loan
- Government Agencies: When required by law or to comply with regulatory requirements
- Business Transfers: In connection with a merger, sale, or transfer of assets
- Legal Compliance: When necessary to protect our rights or comply with legal obligations
We do not sell your personal information to third parties for their marketing purposes.
SMS/Text Messaging
By providing your phone number and consenting to receive SMS messages, you agree that we may send you text messages regarding your loan application, account updates, and promotional offers. Message and data rates may apply. Message frequency varies.
You can opt out of SMS messages at any time by replying STOP to any text message. For help, reply HELP or contact us at (858) 900-9578.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Restriction or objection to certain processing
To exercise these rights, please contact us using the information provided below.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information (note: we do not sell personal information).
For more information, see our Do Not Sell My Personal Information page.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: